Shipping policy
SHIPPING POLICY
Processing Time
Orders are processed within 1-3 business days (Monday to Friday, excluding public holidays). You will receive a confirmation email once your order has been shipped.
Shipping Methods and Timeframes
- Standard Shipping: 5-12 business days (may vary depending on location)
- Express Shipping: Available for select products upon request. Please contact us before placing your order to inquire about express shipping options and availability.
- Shipping times may vary depending on destination and customs processing.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method. Promotional offers such as free shipping may be available from time to time.
International Shipping & Import Duties
We ship internationally to most countries.
For international orders: All prices at checkout are in USD and do not include import duties and taxes. However, we collect these charges at checkout so you see your complete landed cost upfront—no surprise fees upon delivery.
Your final checkout total includes:
- Product price
- Shipping fees
- Import duties and taxes (calculated based on your destination)
This ensures a smooth, transparent delivery experience with all costs paid in advance.
Tracking Information
Once your order ships, you will receive a tracking number via email to monitor your package's progress.
Delivery
- Packages are delivered to the address provided during checkout.
- Someone must be available to receive the package, or it will be left according to carrier policy.
- We are not responsible for packages lost or stolen after successful delivery confirmation.
Shipping Restrictions
Some items may have shipping restrictions to certain countries due to customs regulations.
Contact Us
For shipping inquiries, contact us at support@essinaofficial.com during business hours: 9:00 AM - 5:00 PM (GMT+8), Monday to Friday.